Find answers to common questions about Teetherly products, orders, payments, shipping, returns, and refunds.
Browse our store, choose the products you want, add them to your cart, and proceed to checkout. Enter your shipping and payment information, review your order, and complete your purchase.
All store prices are displayed in US dollars (USD).
Available payment methods are displayed at checkout. Payments are processed through the payment providers made available on our website.
Yes. After placing an order successfully, you should receive an order confirmation at the email address you provided during checkout. Please check your spam or junk folder if you cannot find it.
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.
We currently ship to addresses within the United States.
Yes. Standard shipping is free on eligible orders delivered within the United States.
Orders are typically processed within 1–3 business days after payment confirmation. Approximately 80% of orders are processed within this timeframe.
Estimated transit times after dispatch depend on the product: Portable Baby Bath Storage Holder: approximately 2–10 days; other listed products: approximately 4–11 days. Please allow an additional 1–3 business days for order processing. These are estimates, not guaranteed delivery dates.
Where tracking is available, we send tracking information after your order has been dispatched. Tracking updates may take some time to appear.
If your order has not arrived within the estimated delivery period, contact our support team with your order number. We will help review the tracking information and investigate.
Yes. If an order contains multiple products, they may be shipped separately and may arrive at different times.
You can request a return within 30 days of receiving your order, subject to the eligibility conditions in our Returns & Refunds Policy.
Contact us before sending anything back. We will review your request and provide the applicable return instructions and destination.
Please do not send products to an address without first receiving instructions from our support team. Contact us to receive the correct return destination for your request.
Contact us as soon as reasonably possible. Include your order number and clear photographs or a video showing the issue. We will review the information and explain the available resolution.
Contact our support team with your order number and photographs of the item received. We will investigate and help resolve the issue.
Once a return is approved, we will explain the refund process. Refunds are issued to the original payment method unless another method is agreed or required by applicable law. Your bank or payment provider may need additional time to display the funds.
Check the age recommendation and product information on the individual product page. Always follow the manufacturer’s age guidance, warnings, and instructions.
We aim to display accurate product images. However, colors and appearance may vary slightly due to lighting, photography, and individual screen settings.
Product dimensions, materials, features, and other available specifications are listed on the relevant product page. If you need additional information, contact our support team before purchasing.
No. Products intended for babies and children should always be used according to the manufacturer’s instructions, warnings, and age recommendations. Appropriate adult supervision is important.
You can contact us by email at support@teetherly.com or through the contact form on our Contact Us page. WhatsApp: +44 7380278913.
For an order question, include your order number, the email address used at checkout, and a short explanation of your question or issue.
If you cannot find the answer you need, please contact us. We're happy to help.