Last updated: November 8, 2026
At Teetherly, we want you to be happy with your purchase. If there is a problem with your order or you wish to request a return, please read the policy below.
You may request a return within 30 days of receiving your order.
To be eligible for a standard return, the item should be unused, in its original condition, and returned with its original packaging and included accessories, where reasonably possible.
Some products may not be eligible for return where an exception is permitted by applicable law, including certain hygiene-sensitive products once unsealed or used. This does not affect any rights you may have under applicable consumer protection laws.
Please contact Teetherly before sending any item back.
To request a return:
Email us at support@teetherly.com or contact us through WhatsApp at +44 7380278913.
Include your order number and the product you wish to return.
Explain the reason for your request.
If the item is damaged, defective, or incorrect, include clear photographs or a video showing the issue.
We will review your request and provide the applicable return instructions, including the return destination where a return is required.
Do not send a return to an address shown on a parcel or to our registered office without receiving instructions from our support team first.
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
Your order number.
A description of the issue.
Clear photographs or a video of the product and, where relevant, its packaging.
After reviewing the information, we will explain the available resolution. Depending on the circumstances and applicable law, this may include a replacement, refund, or another appropriate solution.
If an item or part is missing, please contact us so we can investigate and help resolve the issue.
If your return is approved, we will notify you and explain the next steps.
Approved refunds will be issued to the original payment method unless another method is agreed or required by applicable law.
Proposed processing timeframe — confirm before publishing: We aim to process approved refunds within 5–10 business days after the returned item has been received and inspected, where an inspection is required. Your bank or payment provider may take additional time to display the refund.
For a change-of-mind return, the customer is responsible for return shipping costs unless we state otherwise.
If an item is confirmed to be defective, damaged, or incorrect, contact us before returning it. We will explain the appropriate return or resolution arrangements.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
If you would like a different product, please contact us. We will confirm whether an exchange is available and explain the next steps.
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been dispatched.
If an order cannot be cancelled, you may contact us about the return options available under this policy and applicable law.
For all return and refund requests:
Email: support@teetherly.com
WhatsApp: +44 7380278913
Please include your order number in your message.